Donate a Subject for Mentor Camp

31 08 2010

Here is the downloadable PDF file about the Adaptive Case Management Mentor Camp.

Gathering Proposals

What should be discussed?  We are looking for proposal for presentation topics.  There is a list below in the “Summary of Topics” but these are only suggestions.   Please make a comment on this blog post.  Challenge us with your best! Read the rest of this entry »





ACM Mentor Camp

10 08 2010

Interested in the new wave of case management?  Like to be part of the movement to support technology to help knowledge workers get things done?  Mark you calendars, because Sept 17, 2010 is going to be the first Adaptive Case Management Mentor Camp. Read the rest of this entry »





Graphics for E-Book Readers

14 06 2010

All of the figures from the book have been made available via SlideShare:  Figures for Mastering the Unpredictable.  Please access these figures, which can be zoomed to full screen, in order to read the detailed information. Read the rest of this entry »





Join the conversation with industry experts

9 06 2010

Want to learn how to deal with unpredictable, unstructured business processes?

Participate July 15th at 12 pm EST in the  Tweet Jam Session: Mastering the Unpredictable with Adaptive Case Management (#acmjam)

Connie Moore of Forrester Research along with authors of the newly published Mastering the Unpredictable book will host a Tweet Jam on July 15, 2010 from Noon – 2:00 PM USA EDT  to answer questions from business and IT practitioners about the top challenges they face in managing unpredictable, less structured processes. Read the rest of this entry »





Quotes & Praise

29 04 2010

“Mastering the Unpredictable shows how process technology can become mainstream: the means to manage the majority of work in enterprises. Adaptive case management provides the opportunity to manage knowledge-intensive environments in smarter ways. This book is right in suggesting how companies can improve their performance in development and delivery of new products and services, as well as in transforming and continuously innovating their business operations. Read the rest of this entry »





Meghan-Kiffer Press

2 04 2010

Peter Fingar at Meghan-Kiffer Press has agreed to publish the book.  He has published the largest collection of BPM related books on the market.

Meghan-Kiffer Press

Innovation at the Intersection of Business and Technology

Tel. 813.251-5531 Read the rest of this entry »





Table of Contents

15 03 2010

The table of contents is finalized!  The overall flow of the book is:

  • chapters 1 thru 3 help in understanding the need to support knowledge work
  • chapter 4 tells what previous technology has existed for CM
  • chapter 5 says what capabilities will be required for ACM
  • chapters 6 and 7 contain important details on a couple of features
  • chapters 8 thru 12 show how ACM would be used in five vertical solutions
  • chapter 13 is a historical trend of technologies

Below are the listing of the chapters and the detailed descriptions of every chapter. Read the rest of this entry »





The Team

15 12 2009

Finally, there are 12  contributors to the book.  All (except for one) attended the Case Management Workshop in Maidenhead England on Nov 4 & 5, 2009.  Enthusiasm was high for communicating what we as a group recognized as an evolving trend.  Short descriptions of the trend don’t seem to include enough to really communicate the issues and the solutions.  Below are the people who ended up contributing, or collaborating on, articles for the book. Read the rest of this entry »





Proposal for a Book

1 12 2009
“The most important, and indeed the truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the manual worker in manufacturing. The most important contribution management needs to make in the 21st century is similarly to increase the productivity of knowledge work and the knowledge worker.”
- Peter F Drucker, Management Challenges for the 21st Century

Knowledge worker productivity is the most important management imperative faced by the majority of organizations today – cutting across commercial sectors, non-profit, and notably all sectors of government. Knowledge workers today account for the largest (and growing) sector of the workforce, yet this working population has not enjoyed the same benefits delivered through the previous generations of process technologies aimed at more formalized work. sdfsdf sd fsd fsd f Read the rest of this entry »