Requirements for an ACM System

It is time for a clear definition of Adaptive Case Management (ACM) which is stated in a way that one can tell whether a particular system is an ACMS or not.  This post is an attempt to clarify that.  It is intended as that starting point for a discussion in the Linked In ACM Group.  (Linked-In makes it difficult to make long posts, so I put it here, password protected, for the time being.)

Unbelievably Useful

I’m working within EMC focused in our platform xCP that is ACM oriented. Spending most of my time listening to customers about managing cases, you can’t believe how useful reading “Mastering the Unpredictable” has been to develop myself in this new field.
- Mario

Review from Kurze Prozesse

A review in German:

Adaptive Case Management – Informativer Sammelband

the same, using Google to translate:

Adaptive Case Management – Informative anthology

Review from Agile Ramblings

Joe Shepley has a new blog post: “Review of Mastering the Unpredictable.“  Very good review indeed.  A couple excerpts:

As a primer on ACM, the book is definitely a success. If someone who knew nothing about ACM, BPM, and the whole raging debate around the two read this book, they’d be well armed to make up their own mind about the issue.

it tackles ACM from a range of perspectives: from private sector to public sector, from insurance and financial services to manufacturing and health care, from SMB to global F500 organizations, the authors show us ACM in many different contexts.

each chapter is self-contained, so readers can dip in and out of the text in whatever order to get what they need, which makes the work very practical to use

Thanks, Joe!

Seven reviews, every one of them 5 stars

For a relatively unknown book there is one distinguishing features, and that is that while there are only 7 reviews of the book on Amazon, every one of them has rated the book at 5 stars.  This may not be a statistically significant result, but it does tell you that the book can’t be very bad.  There has got to be a lot of good stuff there.

ACM Can Make Your Career

A set of slide on the benefits of ACM

Case Management Explained by Jim Sinur

Here is a fairly good overview of the main points of case management and how it differs from (traditional) business process management

 

 

Also see a few comments by Martin Baronitz.