Both Tom Shepherd and Dana Khoyi contributed to Mastering the Unpredictable. Here is a 5 minute video, sponsored by Global 360, of them explaining some of the ideas presented in the book.
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Mastering The Unpredictable
How Adaptive Case Management Will Revolutionize the Way That Knowledge Workers Get Things Done
[...] This post was mentioned on Twitter by Julie Hunt, Global 360, Adam Deane, Deborah Miller, Global 360 and others. Global 360 said: RT @swensonkeith: New Video explains a lot about Adaptive Case Management http://bit.ly/binITS #acm #acmjam #bpm (courtesy Global 360) [...]