Joe Shepley has a new blog post: “Review of Mastering the Unpredictable.“ Very good review indeed. A couple excerpts:
As a primer on ACM, the book is definitely a success. If someone who knew nothing about ACM, BPM, and the whole raging debate around the two read this book, they’d be well armed to make up their own mind about the issue.
it tackles ACM from a range of perspectives: from private sector to public sector, from insurance and financial services to manufacturing and health care, from SMB to global F500 organizations, the authors show us ACM in many different contexts.
each chapter is self-contained, so readers can dip in and out of the text in whatever order to get what they need, which makes the work very practical to use