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Title: Mastering the Unpredictable: How Adaptive Case Management Will Revolutionize the Way That Knowledge Workers Get Things Done

Short Title: Mastering the Unpredictable

Long Title: Mastering the Unpredictable: How Adaptive Case Management will revolutionize the way that knowledge workers plan business processes, manage workflow data, analyze performance, and get things done.

Short (1000 Character) Description

For executives and managers of knowledge workers, Mastering the Unpredictable explains why previous trends don’t meet the needs of knowledge workers, how new technology that is coming will fill the gap, and equips them to best take advantage of this evolving trend. The work of a knowledge worker is by its nature unpredictable and can not be handled by more formalized process definition techniques. Peter F Drucker has said “Knowledge worker productivity is the biggest of the 21st century management challenges. In the developed countries it is their first survival requirement.” The facilitation of the knowledge workers and knowledge work, what is increasingly known as Case Management, represents the next imperative in office automation. Jim Sinur says “Advancing to support more knowledge work is the goal of many organizations”. Connie Moore claims: “a sea change is coming in the process world.” Be prepared, the benefits will be to those agile and quick enough to take advantage of this new situation.

Full Description

“Knowledge worker productivity is the biggest of the 21st century management challenges. In the developed countries it is their first survival requirement. In no other way can the developed countries hope to maintain themselves, let alone to maintain their leadership and their standards of living.” – Peter F Drucker

The facilitation of the knowledge workers and knowledge work, what is increasingly known as “Case Management,” represents the next imperative in office automation. The desire to facilitate work within the workplace is not new, yet recent advances in Information Technology make the management of unpredictable circumstances now a practical reality.

Over the course of the past few months there has been a groundswell of interest in a more flexible, dynamic approach to supporting work. Here are examples of what recognized experts have recently written on the topic:

“Advancing to support more knowledge work is the goal of many organizations, thus there is a new swell of activity around unstructured processes.” – Gartner VP of Research, Jim Sinur, Jan 2009

“I think a sea change is coming in the process world.” – Forrester Research Vice President, Connie Moore, July 2009

The sea of change Connie Moore refers to toward technology which is able to support knowledge workers. The work of a knowledge worker is by its nature unpredictable and can not be handled by more formalized process definition techniques.

For executives and managers of knowledge workers, Mastering the Unpredictable:

• Explains the need, and why previous trends don’t meet the need
• Explains the current technology gap, and the new technology that is coming to fill the gap
• Lays out the options have at their disposal to increase efficiency of their organization
• Equips them to best take advantage of this evolving trend

Copyright Page

ISBN 10: 0-929652-12-6

ISBN 13: 978-0-929652-12-2

Library of Congress Control Number: 2010926036

Library of Congress Subject Headings:

• Knowledge workers.
• Case Management.
• Executive ability.
• Organizational effectiveness.
• Tacit knowledge.
• Strategic planning.
• Management.
• Workflow–Management.
• Process Analysis.
• Business Process Management.
• Workflow Management Coalition
• Adaptive computing systems.

Keywords: knowledge work, case management, adaptive case management, BPM, WfMC, ACM, management, executive ability, organizational effectiveness, tacit knowledge, strategic planning, workflow, process analysis, business rules, business process management, Workflow Management Coalition, adaptive computing systems

Category: Management Science

BISAC: BUS042000 BUSINESS & ECONOMICS / Management Science