Unbelievably Useful

I’m working within EMC focused in our platform xCP that is ACM oriented. Spending most of my time listening to customers about managing cases, you can’t believe how useful reading “Mastering the Unpredictable” has been to develop myself in this new field.
- Mario

Review from Kurze Prozesse

A review in German:

Adaptive Case Management – Informativer Sammelband

the same, using Google to translate:

Adaptive Case Management – Informative anthology

Seven reviews, every one of them 5 stars

For a relatively unknown book there is one distinguishing features, and that is that while there are only 7 reviews of the book on Amazon, every one of them has rated the book at 5 stars.  This may not be a statistically significant result, but it does tell you that the book can’t be very bad.  There has got to be a lot of good stuff there.

Video Explaining ACM

Here is an excellent video put together by Max Pucher of ISIS Papyrus that does a great job of explaining the elements of Adaptive Case Management.

ISIS Papyrus ACM Vision Statement by Max J. Pucher

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Figures and Graphics

This presentation contains all the figure graphics for the book for those getting the Kindle version and can not see the complete detail.

Producing the kindle version is a bit of a struggle.  They don’t accept PDF files, and the book was layed out in InDesign, which they don’t take either.  You can output to a web format, but the problem there is that all the graphics are reduced to screen resolution.  I don’t know if the kindle has a zoom-in mode to view the graphics or not, but the kind of detail that we put into the graphics can not always be distinguished on the kindle.  Our solution has been to offer the high resolution images here on the web.  Note that the slides can be zoomed full screen, and the result is that you can seem more detail than even that of the printed book.

Tom Shepherd, Dana Khoyi Interview

Both Tom Shepherd and Dana Khoyi contributed to Mastering the Unpredictable.  Here is a 5 minute video, sponsored by Global 360, of them explaining some of the ideas presented in the book.

ACM Mentor Camp

Interested in the new wave of case management?  Like to be part of the movement to support technology to help knowledge workers get things done?  Mark you calendars, because Sept 17, 2010 is going to be the first Adaptive Case Management Mentor Camp.

Graphics for E-Book Readers

All of the figures from the book have been made available via SlideShare:  Figures for Mastering the Unpredictable.  Please access these figures, which can be zoomed to full screen, in order to read the detailed information.

Join the conversation with industry experts

Want to learn how to deal with unpredictable, unstructured business processes?

Participate July 15th at 12 pm EST in the  Tweet Jam Session: Mastering the Unpredictable with Adaptive Case Management (#acmjam)

Connie Moore of Forrester Research along with authors of the newly published Mastering the Unpredictable book will host a Tweet Jam on July 15, 2010 from Noon – 2:00 PM USA EDT  to answer questions from business and IT practitioners about the top challenges they face in managing unpredictable, less structured processes.

Quotes & Praise

“Mastering the Unpredictable shows how process technology can become mainstream: the means to manage the majority of work in enterprises. Adaptive case management provides the opportunity to manage knowledge-intensive environments in smarter ways. This book is right in suggesting how companies can improve their performance in development and delivery of new products and services, as well as in transforming and continuously innovating their business operations.