Requirements for an ACM System

20 02 2012

It is time for a clear definition of Adaptive Case Management (ACM) which is stated in a way that one can tell whether a particular system is an ACMS or not.  This post is an attempt to clarify that.  It is intended as that starting point for a discussion in the Linked In ACM Group.  (Linked-In makes it difficult to make long posts, so I put it here, password protected, for the time being.) Read the rest of this entry »

Unbelievably Useful

11 09 2011

I’m working within EMC focused in our platform xCP that is ACM oriented. Spending most of my time listening to customers about managing cases, you can’t believe how useful reading “Mastering the Unpredictable” has been to develop myself in this new field.
– Mario

Review from Kurze Prozesse

9 09 2011

A review in German:

Adaptive Case Management – Informativer Sammelband

the same, using Google to translate:

Adaptive Case Management – Informative anthology

Review from Agile Ramblings

5 04 2011

Joe Shepley has a new blog post: “Review of Mastering the Unpredictable.”  Very good review indeed.  A couple excerpts:

As a primer on ACM, the book is definitely a success. If someone who knew nothing about ACM, BPM, and the whole raging debate around the two read this book, they’d be well armed to make up their own mind about the issue.

it tackles ACM from a range of perspectives: from private sector to public sector, from insurance and financial services to manufacturing and health care, from SMB to global F500 organizations, the authors show us ACM in many different contexts.

each chapter is self-contained, so readers can dip in and out of the text in whatever order to get what they need, which makes the work very practical to use

Thanks, Joe!

Seven reviews, every one of them 5 stars

24 02 2011

For a relatively unknown book there is one distinguishing features, and that is that while there are only 7 reviews of the book on Amazon, every one of them has rated the book at 5 stars.  This may not be a statistically significant result, but it does tell you that the book can’t be very bad.  There has got to be a lot of good stuff there. Read the rest of this entry »

ACM Can Make Your Career

7 01 2011

A set of slide on the benefits of ACM

Read the rest of this entry »

Case Management Explained by Jim Sinur

12 12 2010

Here is a fairly good overview of the main points of case management and how it differs from (traditional) business process management



Also see a few comments by Martin Baronitz.


Video Explaining ACM

11 12 2010

Here is an excellent video put together by Max Pucher of ISIS Papyrus that does a great job of explaining the elements of Adaptive Case Management.

Figures and Graphics

23 10 2010

This presentation contains all the figure graphics for the book for those getting the Kindle version and can not see the complete detail.

Producing the kindle version is a bit of a struggle.  They don’t accept PDF files, and the book was layed out in InDesign, which they don’t take either.  You can output to a web format, but the problem there is that all the graphics are reduced to screen resolution.  I don’t know if the kindle has a zoom-in mode to view the graphics or not, but the kind of detail that we put into the graphics can not always be distinguished on the kindle.  Our solution has been to offer the high resolution images here on the web.  Note that the slides can be zoomed full screen, and the result is that you can seem more detail than even that of the printed book.

Tom Shepherd, Dana Khoyi Interview

28 09 2010

Both Tom Shepherd and Dana Khoyi contributed to Mastering the Unpredictable.  Here is a 5 minute video, sponsored by Global 360, of them explaining some of the ideas presented in the book.