The Team

15 12 2009

Finally, there are 12  contributors to the book.  All (except for one) attended the Case Management Workshop in Maidenhead England on Nov 4 & 5, 2009.  Enthusiasm was high for communicating what we as a group recognized as an evolving trend.  Short descriptions of the trend don’t seem to include enough to really communicate the issues and the solutions.  Below are the people who ended up contributing, or collaborating on, articles for the book. Read the rest of this entry »

Proposal for a Book

1 12 2009
“The most important, and indeed the truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the manual worker in manufacturing. The most important contribution management needs to make in the 21st century is similarly to increase the productivity of knowledge work and the knowledge worker.”
– Peter F Drucker, Management Challenges for the 21st Century

Knowledge worker productivity is the most important management imperative faced by the majority of organizations today – cutting across commercial sectors, non-profit, and notably all sectors of government. Knowledge workers today account for the largest (and growing) sector of the workforce, yet this working population has not enjoyed the same benefits delivered through the previous generations of process technologies aimed at more formalized work. sdfsdf sd fsd fsd f Read the rest of this entry »