The Team

15 12 2009

Finally, there are 12  contributors to the book.  All (except for one) attended the Case Management Workshop in Maidenhead England on Nov 4 & 5, 2009.  Enthusiasm was high for communicating what we as a group recognized as an evolving trend.  Short descriptions of the trend don’t seem to include enough to really communicate the issues and the solutions.  Below are the people who ended up contributing, or collaborating on, articles for the book.


David Hollingsworth is a Managing Architect working with the Fujitsu Services global healthcare unit. He has been actively involved in business transformation programs for twenty years, contributing both to industry standards work through the Workflow Management Coalition (WfMC) as well as developing business solutions for major customer implementation projects for Fujitsu. Since 2003, David has led the architecture work on healthcare systems delivery in the U.K., bringing together healthcare and business automation experience.


Dana Khoyi is Vice President of Development at Global 360, and he is responsible for the development of its case management products. He has been working on case management, business process management (BPM), and content management products for the past ten years with a focus on providing powerful and flexible platforms to enable knowledge work. Dana has been working in the software industry for thirty years in a variety of areas including operating systems, programming languages, office applications, and imaging and email systems, and he holds a number of patents in related technology.


Frank Michael Kraft has nineteen years of experience as a systems analyst and software architect for custom and standard software for business processes. In his last role at SAP AG, he defined the architecture for the model-driven development of the business processes of two hundred business objects as part of the business process platform that is the foundation for SAP Business ByDesign. These business objects cover the application areas of supplier relationship management, customer relationship management, logistics planning and execution, production, project management, human resources, and financials. Frank was responsible for the governance process for the business process management (BPM) models, and he conducted many thousands of model reviews, which included the design of many thousands of service operations as part of the service-oriented architecture. A special focus of Frank’s work was the flexibility and adaptability of the modeled business processes, for which he developed innovative concepts. He is an inventor with various patents in the area of business process integration and design and flexibility. Recently, he was member of the BPMN 2.0 specification team and contributed in the area of choreography modeling, where he also published scientific articles. Frank’s new role is founder of a company that will offer adaptive case management (ACM) software as a service (SaaS) including community library content, as well as knowledge products and coaching services in the area of business process design. Frank holds a Diplom. Inform. degree from the Technical University of Berlin. Visit for more information.


Caffrey H. J. Lee is Vice President of Product Management at HandySoft Global Corporation, and he has over fifteen years of experience in workflow and business process management (BPM). Caffrey has held a variety of positions throughout his career from systems integrator and developer to project lead and product management giving him extensive experience solving complex business challenges of diverse organizations. Examples of process improvement initiatives that Caffrey has successfully completed for federal government entities and consumer product companies include capital acquisition, correspondence management, investigative case tracking, new employee onboarding, recruitment, and customer relationship management processes. Caffrey holds a BA in Business Administration from Hanshin University in Korea.

As Vice President of Product Management at HandySoft, Caffrey focuses on delivering continuous innovation and thought leadership evidenced by his drive behind the vision and product strategy for BizFlow® and BizFlow® OfficeEngine : dynamic BPM products that he believes have the potential to enable adaptive case management. Since 1991, HandySoft has specialized in BPM offering a powerful BPM lifecycle solution and a full range of consulting/training services. BizFlow® Plus Suite offers complete business process lifecycle management. Through powerful new innovations in forms development and data integration, BizFlow® Plus achieves a 15% to 20% decrease in development time, faster process performance, and improved process quality through advanced process execution collaboration and superior analytics/reporting. HandySoft works closely with customers and partners around the globe to deliver process automation ranging from complex integration initiatives to dynamic case management and action tracking systems. Visit for more information.


Ir. Henk de Man MTD is Research Director at Cordys. His main focus is to further expand Cordys’ technology capabilities to support transformation and management of business operations in (networked) enterprises. Henk represents Cordys in the Object Management Group (OMG), participating in standardization in the fields of business architecture and business modeling. He serves on the board of directors of the Value Chain Group. Henk has over fifteen years of experience in IT, working for Baan Company and Cordys. Henk holds an MS in Mathematics from Delft Technical University, and a post-masters degree in Designing Logistic Control Systems from Eindhoven Technical University.

Cordys is a global provider of software for business process innovation. It is Cordys’ mission to improve customers’ business operations with world-class software that allows organizations to change and innovate the way they do business with greater speed and flexibility. Cordys delivers a single platform that allows organizations to design, execute, monitor, change, and continuously optimize their critical business processes and operations. The unique combination of BPMS and cloud technology in the Cordys platform complements existing enterprise software while adding agility to business operations. Global 2000 companies worldwide have selected Cordys to achieve performance improvements in their business operations, such as increased productivity, reduced time to market, and faster response to ever-changing market demands. Headquartered in the Netherlands, Cordys has offices in the Americas, EMEA, and Asia-Pacific. Visit for more information.


John T. Matt hias, J.D., is a Principal Court Management Consultant, National Center for State Courts. He has twenty years of experience as a management consultant and business analyst in courts of forty states and countries and ten years of law practice that includes five years of experience as a city prosecutor. As a consultant, John has directed or participated in over seventy requirements-gathering and process/technology evaluation projects. His domains of expertise include court performance metrics, information integration, and many aspects of courts, prosecution/defense, and adult/juvenile probation. He is certified to use the Justice Information Exchange Model (JIEM) tool and was active in development of Case Management Functional Standards for criminal and juvenile case types.

John holds a BA from the University of Iowa, an MA from Seton Hall University, and a law degree from New York Law School. John practiced law for ten years in Texas and Iowa, managing cases of all types and conducting investigations, bench trials, and jury trials. He is a Fellow of the Institute for Court Management’s Court Executive Development Program (CEDP).


Dermot McCauley is Director of Corporate Development at Singularity. Previous to joining Singularity in 2003, he held President and General Manager roles in publicly quoted, high-growth technology companies in the U.S. and Europe, including Cambridge Technology Partners (CTP) and Rare Medium Group. An executive in his own successful start-up that was purchased by CTP in 1995, Dermot has previously worked for JPMorgan Chase, Dun & Bradstreet, and Sema. Dermot holds a Mathematics degree from Imperial College, London. Singularity increases the performance and agility of business processes by the rapid implementation of its industry-leading business process management (BPM) and case management products. From offices in London, New York, Singapore, Ireland, and India, the company provides software products and professional services to increase the agility of organizations across the globe. Visit for more information.


Nathaniel Palmer is a Principal and Chief BPM Strategist with SRA International, Inc., a $1.5 billion system integrator based in Washington, D.C., as well as Editor-in-Chief of, and Executive Director of the Workflow Management Coalition (WfMC). Previously, he was Director, Business Consulting for Perot Systems, working under business process guru Jim Champy, and prior to that, he spent over a decade with Delphi Group as Vice President and Chief Analyst. Over the last two decades, Nathaniel has published several dozen articles on many topics surrounding business process management, and in 1998, he was the first individual to be awarded the distinction of Laureate in Workflow. Nathaniel is co-author of The X-Economy: Profiting from Instant Commerce, as well as contributing author to The BPM and Workflow Handbook, BPM in Practice, and The Encyclopedia of Database Systems. He has been featured in publications ranging from Fortune to The New York Times, and he has had over one hundred bylined articles in IT publications such as CIO and InformationWeek. He has also been featured as a guest expert on National Public Radio and World Business Review.


Shiva Prasad KHK is a Product Manager at Cordys responsible for the product management of the Business Operations Platform (BOP) Cordys’ flagship product offering. Shiva has fourteen years of professional experience in software in both service consulting and new product innovation and development. As a business consultant, Shiva has executed enterprise resource planning (ERP) assignments, worked on large-scale knowledge management programs, and customer relationship management (CRM) projects spanning a range of verticals including manufacturing, travel and travel services, and government.


Max Pucher has innovated content and process management software since 1988, when he founded what is today the ISIS Papyrus Group: a medium-sized but global software business present in fifty countries through subsidiaries or partners with Fortune 1000 clients. Max guides ISIS Papyrus software development as its Chief Architect. He designed the core technology for the Papyrus Platform with its business architecture repository, distributed object-oriented transaction engine, and embedded object relational database. He holds several software patents in the area of artificial intelligence for the so-called user-trained agent, a machine learning component for auto-discovery of process knowledge. Prior to ISIS Papyrus, he worked for IBM from 1973 to 1988 in Austria, U.K., and Saudi Arabia. Max speaks and writes frequently on IT, and has published two novels with an artificial intelligence theme and its social and religious consequences.

Max has been a driving force behind the creation of the adaptive case management (ACM) concept as a subset of adaptive process, which makes orthodox business process management (BPM) obsolete as well as standalone ECM and CRM. Max is an advocate for placing human aspects before cost optimization aspects in process management and recommends to use empowerment that allows intrinsic motivation to increase cost/quality ratios rather than using monetary motivation to target key performance indicators.


Tom Shepherd is Director of Case Management for Global 360. In addition to driving product strategy for Global 360’s industry-leading case management solutions, his work at Global 360 involves helping customers realize significant business benefits through the adoption of case management solutions. Tom’s career spans fifteen years as a software solution provider in the business process management (BPM), enterprise content management (ECM), and business rules industries. His experience includes working with some of the largest companies worldwide on a variety of business process improvement projects.


Keith Swenson is Vice President of Research and Development at Fujitsu America, Inc. and the Chief Software Architect for its Interstage family of products. He is known for having been a pioneer in collaboration software and web services, and he has contributed to the development of workflow and business process management (BPM) standards. Keith is the Chairman of the Technical Committ ee of the Workflow Management Coalition (WfMC). In the past, he led development of collaboration software at MS2, Netscape, Ashton Tate, and Fujitsu. In 2004, he was awarded the Marvin L. Manheim Award for outstanding contributions in the field of workflow. Visit Keith’s blog at

Fujitsu produces the Interstage family of middleware products, including Interstage Business Process Manager, a full-featured BPM suite (BPMS) supporting server-to-server integration, human routine process automation, dynamic process capability, and a collaboration platform for knowledge workers. The suite is rounded out with a process analytics server and a unique automated process discovery capability that can mine the process out of existing application log files to be exported onto the suite platform to streamline and automate the business processes. Visit for more information.


Theodoor van Donge has more than twenty-five years of experience in IT innovation and leadership in the software sector. Together with Jan Baan, Theodoor is recognized for pioneering disruptive technologies focused on process innovation. Theodoor is the key architect behind Cordys’ Business Operations Platform (BOP), and he is responsible for the company’s technology architecture and software development.


Jacob P. Ukelson, D.Sc. is Chief Technology Officer at ActionBase. Jacob has a proven track record in discovering and developing innovative solutions to real-world customer problems, and then developing those solutions into products. Jacob has fostered innovation in many different environments, including both research and business sett ings. Until recently, Jacob served as CTO of Itemfield, the leader in next generation data transformation, where Jacob oversaw Itemfield’s innovation, vision, and strategy until its acquisition by Informatica. Previously, Jacob was CTO and Business Development Executive for IBM’s Global Technology Unit. Prior to that role, he was a department general manager at the IBM Thomas J. Watson Research Lab, managing a group of one hundred thirty cross-disciplinary researchers. Jacob received his Doctorate of Science in computer science from the Technion University in Israel. Visit for more information.




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