Join the conversation with industry experts

9 06 2010

Want to learn how to deal with unpredictable, unstructured business processes?

Participate July 15th at 12 pm EST in the  Tweet Jam Session: Mastering the Unpredictable with Adaptive Case Management (#acmjam)

Connie Moore of Forrester Research along with authors of the newly published Mastering the Unpredictable book will host a Tweet Jam on July 15, 2010 from Noon – 2:00 PM USA EDT  to answer questions from business and IT practitioners about the top challenges they face in managing unpredictable, less structured processes.

Key topics will include:

  • What are the similarities, differences and key trends for Adaptive Case Management vs. Business Process Management?
  • How would I know if I need case management?
  • Who in an organization should care about ACM? Why?
  • What are some specific examples of knowledge work that ACM supports?
  • What is the primary benefit that a knowledge worker/case manager gets by using ACM? How about a manager?
  • How does analytics enter the picture?
  • Describe how process modeling for ACM might differ from BPM. Will BPMN be useful for ACM?
  • Is there such a thing as “Social BPM” or “Social Case Management”?  What does that mean to you?
  • Do we really expect ACM to displace the current tools used by knowledge workers?
  • How do you measure success in an ACM implementation?
  • What are some best practices for getting started with ACM?
  • What process improvement methodology/discipline are you using with Case Management – does it matter?

We want to hear your voice: Get your complimentary copy of Mastering the Unpredictable book.  Ten (10) books will be given to the most active and relevant participants in the discussion!

Join the interactive conversation:  simply tune in to the #acmjam hash tag on Twitter or follow at Connie Moore (@cmooreforrester).   You can also tune in to coverage of the Tweet Jam at:

See the summaries:




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