ACM Mentor Camp

10 08 2010

Interested in the new wave of case management?  Like to be part of the movement to support technology to help knowledge workers get things done?  Mark you calendars, because Sept 17, 2010 is going to be the first Adaptive Case Management Mentor Camp.

Why a Mentor Camp?

We wanted to start a group or alliance for users of adaptive case management, but the knowledge workers themselves (who would be the users of ACM) are so focused on their profession, and ACM is too much of an emerging tangential topic, that we don’t anticipate interest by the actual users themselves at this time.

However, there is a growing interest from people who will ultimately serve as coaches and mentors.

A case management mentor is someone who is interested in the techniques and will work with knowledge workers to help them be more efficient.

A mentor may work as a consultant to a company for a period of time in order to help that organization make better use of these techniques.  In some cases large organizations might hire permanent mentors to keep their practices current. Mentors will be the ones who help the knowledge workers to learn to use case management effectively.

Mentors need to study, share and exchange best practices for using case management: what works, what does not work, what is the most effective way to train people, what things to avoid, and what is just vendor marketing hype.  This camp is for getting under the surface, and networking to find the best techniques.


Its a full day gathering of coaches, mentors, managers, developers, business people, tool providers, investors to discuss experience, strategies, and techniques in adaptive process and adaptive case management. Rub elbows with the the industry experts and others who are struggling to train teams to use ACM.  Share what works and what to avoid.

Don’t expect a single organizer to set the entire agenda.  Don’t expect to sit and have people speak at you hour after hour.  This day is interactive and the discussion topics are set by the attendees.  Talks are short, and lots of time for questions, answers, and discussion.

Set on the Friday after the end of the BPM 2010 Conference, in the same location: Steven’s Institute in Hoboken New Jersey – right across from Manhattan.  It is easy for BPM 2010 attendees to stay an additional day and participate in the next thing after BPM.

Who Will Be There?

We will update this list as we get closer to the event, but you can expect to meet with:

  • Many of the authors of the book Mastering the Unpredictable including:
    • Keith Swenson
    • Nathaniel Palmer
    • Jacob Ukelson
    • Max J Pucher
    • Dana Khoyi
    • Tom Shepherd
  • Contributors to the WfMC’s workflow and BPM Handbook Series.
    • Michael zur Muehlen
    • Layna Fischer
  • Other noted authors in BPM Space
    • Peter Fingar

What is the Agenda?

We don’t know precisely which topics will be covered (that will be decided the first session of the event).  Topics will chosen to center around the practice of Adaptive Case Management, and other techniques to support knowledge workers.  Subjects might include:

  • What are the similarities, differences and key trends for Adaptive Case Management vs. Business Process Management?
  • How would I know if I need case management?
  • Who in an organization should care about ACM? Why?
  • What are some specific examples of knowledge work that ACM supports?
  • What is the primary benefit that a knowledge worker/case manager gets by using ACM? How about a manager?
  • How does analytics enter the picture?
  • Describe how process modeling for ACM might differ from BPM. Will BPMN be useful for ACM?
  • Is there such a thing as “Social BPM” or “Social Case Management”? What does that mean to you?
  • Do we really expect ACM to displace the current tools used by knowledge workers?
  • How do you measure success in an ACM implementation?
  • What are some best practices for getting started with ACM?
  • What process improvement methodology/discipline are you using with Case Management – does it matter?

Don’t see the topic that you want discussed?  Suggest it!  As we mentioned above, the actual conference session topics will be set first thing on Wednesday morning. The schedule for the day is as follows.

  • 8:00 – 8:30 Registration
  • 8:45 – 9:30 Introductions, Schedule Overview and Agenda Creation
  • 9:30 – 9:50 Session 1
  • 10:00-10:20 Session 2
  • 10:30 – 10:50 Session 3
  • 11:00-12:00 Cybercast Roundtable: How to improve knowledge work productivity with Keith Harrison-Broninski, Keith Swenson, Jacob Ukelson, and Dana Khoyi.
  • 12:00-12:20 Session 4
  • 12:30 – 1:30 Lunch
  • 1:30 – 1:50 Session 5
  • 2:00-2:20 Session 6
  • 2:30 – 2:50 Session 7
  • 3:00- 4:00 Wrap—up

The 20 minute sessions allow us to get a lot of topics up front, without anyone spending a long time on any single topic.  You can expect some prepared presentations by MtU authors, but

How Do I Sign Up?

You can register on the BPM 2010 conference registration site:    You can register together with the BPM conference, or completely separate from it.  Already registered for BPM 2010?  No problem, you can ADD the Mentor Camp to your existing registration, paying only the difference. 

Is it Free?

The mentor camp is organized and arranged by a non-profit organization of people interested in adaptive case management.  We would like to open the meeting to everyone, and as many people as possible, but we have found that the meetings are higher quality if we charge a minimal amount both to defray expenses, and to help assure that people who come are really interested in participating in the topic.  For that reason we are asking $115 registration fee in advance ($165 at the door).  In return we will provide refreshments, lunch AND a copy of the book Mastering the Unpredictable.  Have you already read the book?  No worries, a mentor always needs a copy to lend to students. Now, all in all, it’s a very good deal, isn’t it?

Can’t Attend in Person?

Watch twitter.  We will be using the #acmjam hashtag to make it easy to track tweets about what is going on.  We are hoping to set up at some point in the day a webcast with the key speakers speaking on streamed audio.  Please check back later to see what is available for remote participation.


Event: The Adaptive Case Management Mentor Camp
Date: Sept 17, 2010, 8am to 4pm
Location: Stevens Institute of Technology
Accomodations: see the BPM 2010 accomodations page
Registration: $115 in advance



5 responses

11 08 2010
Frank Michael Kraft

I am not sure I can travel, but I would like to see some kind online participation.

My contribution could be a vision and experience, how current division of work and of roles within a company “Knowledge Worker”, “Manager”, “Process Analyst” could be reconciled into a more holistic and organic approach of Mentoring with the help of ACM.

11 08 2010
Case Management Mentor Meeting | On Collaborative Planning

[…] Management Mentor Meeting Posted on August 11, 2010 by kswenson The “Adaptive Case Management Mentor Camp” has just been announced.  This will be a meeting of minds for people interested in learning […]

23 08 2010
Mentoring Knowledge Workers | On Collaborative Planning

[…] the ACM Mentor Camp was announced, Frank immediately contacted me to let me know it was a good idea, and offered to […]

17 09 2010
Frank Michael Kraft's Blog » Cyber Roundtable – Adaptive Case Management Mentor Camp – Wrap-up

[…] Some thought about the discussion from the Cyber Roundtable of the Adaptive Case Management Mentor Camp. […]

21 09 2010
Back to School: BPM2010 Round-Up « Deb Miller's DebsG360 Blog

[…] surprise that I really enjoyed last week’s international BPM2010 conference (#bpm2010) and ACM Mentor Camp workshop (#acmjam) held at the Stevens Institute of Technology.  Much praise goes to Dr. Michael […]

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