Donate a Subject for Mentor Camp

31 08 2010

Here is the downloadable PDF file about the Adaptive Case Management Mentor Camp.  (http://bit.ly/d6sXHT)

Gathering Proposals

What should be discussed?  We are looking for proposal for presentation topics.  There is a list below in the “Summary of Topics” but these are only suggestions.   Please make a comment on this blog post.  Challenge us with your best!

Information

The hottest trend today is the rise of interest in case management. It has been described as an “Old Idea that Catches New Fire”. While traditional BPM handles routine, repeatable processes, much of the work in an office place is neither routine nor repeatable. Office workers are increasingly performing what is called “knowledge work” which combines the planning of work, together with doing the work. The result is that the handling of each case might be uniquely planned to take advantage of the particularities of that case.

Who Should Attend?

Case Management Mentors are looking ahead of the curve to see what possibilities are coming, and are interested in exploring today and anticipating what will be coming tomorrow.

A mentor might be:

  • An industry analyst who advises companies on the best direction
  • A consultant who works inside a company to increase efficiency
  • A trainer who delivers courses on new technology
  • A writer or journalist who write forward thinking books and articles
  • Anyone in corporate management wanting to keep on top of trends to improve efficiency of organizations

What is a Case Management Mentor?

Mentors need to study, share and exchange best practices for using case management: what works, what does not work, what is the most effective way to train people, what things to avoid, and what is just vendor marketing hype. This camp is for getting under the surface, and networking to find the best techniques.

Its a full day gathering of analysts, coaches, mentors, managers, consultant, developers, business people, tool providers, investors to discuss experience, strategies, and techniques in adaptive process and adaptive case management. Rub elbows with the industry experts and others who are struggling to train teams to use ACM. Share what works and what to avoid.

Overview

Its a full day gathering of coaches, mentors, managers, developers, business people, tool providers, investors to discuss experience, strategies, and techniques in adaptive process and adaptive case management. Rub elbows with the industry experts and others who are struggling to train teams to use ACM. Share what works and what to avoid.

Don’t expect a single organizer to set the entire agenda. Don’t expect to sit and have people speak at you hour after hour. This day is interactive and the discussion topics are set by the attendees. Talks are short, and lots of time for questions, answers, and discussion.

Set on the Friday after the end of the BPM 2010 Conference, in the same location: Steven’s Institute in Hoboken New Jersey – right across from Manhattan. It is easy for BPM 2010 attendees to stay an additional day and participate in the next thing after BPM.

Summary of Agenda Topics

We don’t know precisely which topics will be covered (that will be decided the first session of the event). Topics will chosen to center around the practice of Adaptive Case Management, and other techniques to support knowledge workers. Subjects might include:

  • What are the similarities, differences and key trends for Adaptive Case Management vs. Business Process Management?
  • How would I know if I need case management?
  • Who in an organization should care about ACM? Why?
  • What are some specific examples of knowledge work that ACM supports?
  • What is the primary benefit that a knowledge worker/case manager gets by using ACM? How about a manager?
  • How does analytics enter the picture?
  • Describe how process modeling for ACM might differ from BPM. Will BPMN be useful for ACM?
  • Is there such a thing as “Social BPM” or “Social Case Management”? What does that mean to you?
  • Do we really expect ACM to displace the current tools used by knowledge workers?
  • How do you measure success in an ACM implementation?
  • What are some best practices for getting started with ACM?
  • What process improvement methodology/discipline are you using with Case Management – does it matter?

Don’t see the topic that you want discussed? Suggest it! As we mentioned above, the actual conference session topics will be set first thing on Friday morning. The schedule for the day is as follows.

Adaptive Case Management Mentor Camp

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One response

3 09 2010
Yoshinori Ichikawa

All,

I had read Mastering the Unpredictable and now I have some questions.
Could you consider these 4 questions for candidates of topics if you don’t mind.

Q1. ACM is data-centric however BPM is process-centric. How do we design data
models for ACM? Is it the same as traditional approach(Data Flow Diagram,
Robustness Analysis, …)?

Q2. What is the most appropriate and effective example of ACM. There are
a lot of example (estimation, processing of a claim, project management, …)
but I want to know the best example in detail.

Q3. I want to get the list of ACM terms(e.g. What is “case”? What is
“template”? What is the relation between “case” and “template”?).

Q4. Which is the main target of ACM for knowledge work, quality or cost?
What is the key factor for ROI of ACM?

Regards,

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