Unbelievably Useful

11 09 2011

I’m working within EMC focused in our platform xCP that is ACM oriented. Spending most of my time listening to customers about managing cases, you can’t believe how useful reading “Mastering the Unpredictable” has been to develop myself in this new field.
– Mario

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Review from Kurze Prozesse

9 09 2011

A review in German:

Adaptive Case Management – Informativer Sammelband

the same, using Google to translate:

Adaptive Case Management – Informative anthology