Video Explaining ACM

11 12 2010

Here is an excellent video put together by Max Pucher of ISIS Papyrus that does a great job of explaining the elements of Adaptive Case Management.

Figures and Graphics

23 10 2010

This presentation contains all the figure graphics for the book for those getting the Kindle version and can not see the complete detail.

Producing the kindle version is a bit of a struggle.  They don’t accept PDF files, and the book was layed out in InDesign, which they don’t take either.  You can output to a web format, but the problem there is that all the graphics are reduced to screen resolution.  I don’t know if the kindle has a zoom-in mode to view the graphics or not, but the kind of detail that we put into the graphics can not always be distinguished on the kindle.  Our solution has been to offer the high resolution images here on the web.  Note that the slides can be zoomed full screen, and the result is that you can seem more detail than even that of the printed book.

Tom Shepherd, Dana Khoyi Interview

28 09 2010

Both Tom Shepherd and Dana Khoyi contributed to Mastering the Unpredictable.  Here is a 5 minute video, sponsored by Global 360, of them explaining some of the ideas presented in the book.

Donate a Subject for Mentor Camp

31 08 2010

Here is the downloadable PDF file about the Adaptive Case Management Mentor Camp.  (

Gathering Proposals

What should be discussed?  We are looking for proposal for presentation topics.  There is a list below in the “Summary of Topics” but these are only suggestions.   Please make a comment on this blog post.  Challenge us with your best! Read the rest of this entry »

ACM Mentor Camp

10 08 2010

Interested in the new wave of case management?  Like to be part of the movement to support technology to help knowledge workers get things done?  Mark you calendars, because Sept 17, 2010 is going to be the first Adaptive Case Management Mentor Camp. Read the rest of this entry »

Graphics for E-Book Readers

14 06 2010

All of the figures from the book have been made available via SlideShare:  Figures for Mastering the Unpredictable.  Please access these figures, which can be zoomed to full screen, in order to read the detailed information. Read the rest of this entry »

Join the conversation with industry experts

9 06 2010

Want to learn how to deal with unpredictable, unstructured business processes?

Participate July 15th at 12 pm EST in the  Tweet Jam Session: Mastering the Unpredictable with Adaptive Case Management (#acmjam)

Connie Moore of Forrester Research along with authors of the newly published Mastering the Unpredictable book will host a Tweet Jam on July 15, 2010 from Noon – 2:00 PM USA EDT  to answer questions from business and IT practitioners about the top challenges they face in managing unpredictable, less structured processes. Read the rest of this entry »